Frequently Asked Questions
Currently, this service is not available. To change or add an item, the order has to be cancelled or another order has to be made. However, we’re working on developing this option, so stay tuned.
Any item that is sold out will mention Out of Stock on the product page. In rare cases, a product in your cart may become out of stock as you’re in the check-out process and a notification will pop-up during the process. For out-of-stock items, keep them saved in your wishlist in case they come back in stock.
The search bar allows you to search by brand, keyword, Product ID or description. The bar can be found on the top-left corner of the website
Cancellation requests are final. To receive the items, simply make a new order.
If you receive a damaged item, please arrange for the return of the item through the Order Details page, selecting “Parcel damaged on arrival” as the return reason. Please note that depending on stock, a replacement may not be available, and that defective items may also benefit from a manufacturer’s defects warranty.
For any missing items in your order, please visit the Contact Us section and send us an e-mail with your order number and the missing item’s name and number. Our team will look into your request and back to you in 2-3 business days.
